The session on citizen participation will go one step further than ‘participation’ and discuss ‘inclusion’ moving beyond discrimination and exclusion. It will feature ‘hate speech prevention’ activities and diverse aspects of policies that consider vulnerable groups of people. The presentation on hate speech prevention will introduce civil society activities, including the design of hate speech policy guidelines, and discuss problems that hate speech brings to our society and how to respond to them. Finally, two commitments of the action plan will be further explored which are ‘improving universal design’ for the safety and convenience of those with disabilities and the elderly and ‘open tourism’, which creates environment for accessible tourism for all.